Privacy policy
Ground rules:

Why even use it
We will only use your data to up your experience.

Safety
We'll protect your data like it's our own.

Straight talking
We'll always talk your language and have your back – no nonsense, no surprises.

No spam
You decide what and how you hear from us.

Need-to-know basis
Your info won't just hang about – if we don't need it, we'll delete it.

Protecting Your Privacy
At Combine, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Combine team members are customers themselves, of both Combine and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at info@combine.com

For all our services, the data controller — the company that's responsible for your privacy— is Octo Partners LTD.

How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details:
How we use it
and why?
  • Send you service messages by text, e-mail or through our app – We've got to do this to perform our contract with you (so you can tell when your order is coming)
  • Sending you information by email or SMS, about our new products and services – To keep you up to date. We only send this with your permission
  • Fraud prevention and detection – To prevent and detect fraud against either you or Combine – unfortunate, but absolutely essential
  • Showing you Combine adverts as your browse the web – So you can see our latest products and deals
  • Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

Your date of birth:
How we use it
and why?
  • Fraud prevention and detection – To prevent and detect fraud against either you or Combine – unfortunate, but absolutely essential

Your contact history with us (What you've said to us — for example, over the phone, on instant chat, or on social media.)
How we use your it and why?
  • Provide customer service and support – We've got to do this to perform our contract with you, after all, you expect the best service from us
  • Train our staff – So that, when you contact us, you get the best possible customer service

Information about your phone or laptop, and how you use our website and app

(Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.)
How we use this information and why?
  • Improve our website and set default options for you (such as currency) – To give you the best possible viewing experience
  • Protect our website – To prevent and detect fraud against either you or Combine – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

Information from accounts you link to us
(What we do if you link your Facebook account to us)
How we use information from accounts you link to us and why?
  • To enable you to log into our app simply and easily without having to create a specific account – To make it easier for you to use Combine
  • To provide product recommendations – So you can quickly find products that could save you some money

Your responses to surveys, competitions and promotions
How we use it and why?
  • Run the survey, competition or promotion – We've got to do this to perform our contract with you — if we can't use your entry, you can't possibly win!

You don't have to give us any of this personal information but if you don't, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or anything else. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Professional service providers, such as marketing agencies, advertising partners and website hosts who , who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us)
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages
If you have said we can, we'll send you marketing messages by email, text, to keep you aware of what we're up to and to help you see and find our products.

How to stop marketing messages from Combine
You can stop receiving marketing messages from us at any time. You can do this:
Once you do this, we will update your profile to ensure that you don't receive further marketing messages.

Please note that, as Combine comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Combine).

Seeing adverts for Combine.com online

We also engage in online advertising, also to keep you aware of what we're up to and to help you see and find our products.

Like many companies, we target Combine banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Combine (for example, your Combine chat) or on Combine banners or ads you have previously clicked on.

Keeping your information
We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights
You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through the app, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner's Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Combine website or other Combine services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Combine.

Cookies
We use cookies when you visit our website. There are four main types of cookies – here's how and why we use them.

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features.
  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing the website, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the "help" section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr.... Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Combine user experience that we pride ourselves on providing our customers."



How to contact us
We always want to hear from our customers (especially if you feel we've let you down or could do better).

If you:
  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint
please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us a line at info@getcombine.com or else through the in-app chat. Or if you'd like to, you can write to us at:

Octo Partners LTD
71-75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ

Last updated: April 18th 2018